You and your general practice has been developed to help patients understand what to expect from their GP practice. The YYGP also enables patients to provide feedback or raise concerns with their GP Practice, health watch or Integrated Care Board.
NHS England has produced a detailed guide to help patients understand what they expect from their general practice. The guide specifically covers:
- When and how to contact your GP Practice.
- What to do if the Practice is closed.
- What if you require emergency assistance.
- What happens when you contact your practice to request an appointment.
- Who may be able to offer help and support.
- Guidance on what age you can see a GP on your own.
- What to do if you require extra help.
- How do you choose a general practice.
- Do you need ID or proof of address to register with a practice?
- Can your practice say no to registering you?
- Can you choose which hospital or clinical you are referred to?
- What to do if you are new to the UK.
- What to do if you are away from home but still within the UK.
- Do general practices charge for anything?
- How should everyone be treated?
In additional the guild details how you can help your general practice, by doing the following:
- Be prepared
- Be on time
- Cancel if needed
- Use the NHS App or website
- Turn on notifications
- Order repeat medicines on time
- Join the Patient Participation Group (PPG)
- Give feedback or raise a concern – How you can do this.
For more information or to access the guidance support pack, please refer to the below document:
To the view the guidance in another language please use the link below: