The practice operates across three separate sites and it is a condition of joining the practice that you are willing to attend the different surgeries. If it is not possible to comply with this, we would respectfully ask patients to register with another practice in the local area.
For your convenience we offer both phone and face to face appointments. If you have a minor query that could be dealt with over the phone and will not require the doctor to see you, then book a phone appointment.
If we cannot provide you with an appointment time to suit you or with a doctor of your choice, we ask you to be understanding and not to make unreasonable demands on the reception staff.
The practice operates a fully computerised appointment system. You can make an appointment by either calling at or phoning any of the surgeries during working hours. Please note that all phone calls are recorded for training and security purposes.
Appointments are made at given intervals and we endeavour to keep to the appointed times. However, you will appreciate that sometimes the doctor is called to an emergency or needs to spend more than the allocated time with one particular patient.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on Windsor House Surgery 0333 242 7777 or Shenstone House Surgery 0333 242 7777 or Adwalton House Surgery 0333 242 7777
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on Windsor House Surgery 0333 242 7777 or Shenstone House Surgery 0333 242 7777 or Adwalton House Surgery 0333 242 7777
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Enhanced access
The aim of the service is to offer a greater range of appointments for routine problems. The types of problems that can be seen by the extended access service are similar to those that can be pre-booked during normal working hours.
There are a limited number of GP, nurse and healthcare assistant appointments available.
Extended access opening hours
| Monday | 6pm to 8:30pm |
|---|---|
| Tuesday | 6pm to 8:30pm |
| Wednesday | 6pm to 8:30pm |
| Thursday | 6pm to 8:30pm |
| Friday | 6pm to 8:30pm |
| Saturday | 8am to 2pm |
| Sunday | 8am to midday |
Extended access booking
Appointments for the extended access service are booked by calling our reception team on 0113 2525223.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: SystmOnline
- fill out a cancel an appointment form
- phone us on Windsor House Surgery 0333 242 7777 or Shenstone House Surgery 0333 242 7777 or Adwalton House Surgery 0333 242 7777 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you.
Home visits are for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery before 10am and give one of our receptionists details to enable the doctor to judge whether a home visit is appropriate and the urgency of your needs.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.